In the Mission Statement, TekSmith seeks to establish long-term associations with its customers, and this is as true in PC, Apple and Network Maintenance services as it is for the Product and consulting divisions.

Our PC and Network Maintenance and Support offerings are tailored to annual rather than per-incident service. As you'll see, with this extended view, TekSmith provides far more than the repair of faulty equipment or software.

TekSmith typical Hardware Maintenance Agreements include:

Full on-site repair/replacement service for generic IBM-compatible PC's, Dell, Apple, Compaq, Hewlett Packard including attempts to recover the system to allow immediate work resumption.
Monitoring and maintenance of Ethernet Networks using reputable Hub/Switches/Routers etc. and components and "sniffing" tools and software. While TekSmith primary focus is on the Windows Operating Systems, Windows NT, Windows 95/98 or Workgroups. Apple and Peer-to-Peer networks are also supported.
Preventive Maintenance programs, backup/recovery procedure development for all systems and Network users, and other problem prevention initiatives.
Target 2-4 hour response 9:00 AM to 5:00 PM, with emergency after-hours and weekend service as necessary, as part of our normal Agreements.
TekSmith typical Hardware/Software Maintenance Agreements include:

Initial installation of new Operating Systems, Network Operating Systems, agreed-upon "Standard Software" and preparation of new computers
Knowledgeable on-call Help-desk service for "Standard Software" such as Microsoft Excel, Microsoft Word, Microsoft Access, Visual Basic, MS Windows/95-98, Windows NT, Windows 2000, Windows XP, Mac OS and others.
Assistance with Internet access including routing, connectivity, firewalls, tcp/ip, email and other issues.